A NEW TRAIN PRODUCT: FROM CUSTOMER WISHES TO AN INTEGRATED TRAIN PRODUCT

2001 
This paper provides recommendations for the (re-)development of railway station areas creating synergy between both identities of a station: as a node in transport networks and as a location in the city. Users of stations want a reliable, safe, fast, easy, comfortable and pleasant interchange. This means that besides speed and safety, quality in the sense of comfort and experience add value to the appreciation of the interchange. Focusing on the individual appreciation of travelling time leads to three strategies in which value can be added to the interchange: (1) accelerate: speeding up individual trips and taking away the hassle of interchanging; (2) condense: concentrate origins and destinations near the station and improve the quality of the station surrounding; and (3) enhance: adding facilities that enhance the comfort and experience of interchanging. Synergy in the (re-)development of stations is created by making use of both transport and real estate elements. Every enhancement in the station and the environment should be in line with these three strategies. (Re-)development of the station in this way will match with the customer wishes. (A) For related work see ITRD E206649 and E206676. For the covering abstract of the conference see ITRD E206647.
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