Tools for the Optimisation of Workflows

When working on improvement projects, the use of different tools has a positive effect on the achievement of goals. The most important tools include, for example, the Process Mapping, the Ishikawa Diagram, the Utility-Value Analysis, the Burn Down Chart or the Pareto Chart. All these tools rely on a strong visual component, which is excellent for use in workshops with groups. In addition, the Maturity Model offers a structured procedure for assessing the quality of existing work processes and for tracking the progress made in continuous development.