Application of Health Care Responsiveness in the Work of Serving for the Army in the Clinic

Objective To improve the quality of "serving for the army" in the clinic with the analysis on the health care responsiveness.Method The questionnaire was used to analyze the problems of the responsiveness and find the countermeasures.Results Before the measures being applied,38.3% militarymen were of high expectations of medical service,and 15% complaint of the inadequate communication between the patients and the doctors among them,and 17.6% were not treated of priorly,conveniently and quickly,and 19% complained that they did not feel the "warmness like in the family" in the military hospitals.14.8% were of different degree anxiety and nervousness.After the measures were applied,only 4.7% of militarymen were of some degree anxiety and nervousness,and the percentage of satisfaction was 91%.Conclusions ①The responsiveness can be applied to reflect the shortcomings of the responsiveness flowchart objectively;②The responsiveness can be used as the indicators of quality control directly;③The responsiveness can be used to improve the awareness of the medical service personnel indirectly.