Factores asociados a la satisfacción de los profesionales de un servicio de urgencias hospitalario

espanolINTRODUCTION. Job satisfaction is related to job performance and the quality of healthcare. The aim of this study was to identify associated factors in professional’s satisfaction in an Emergency Department with sociodemographic factors and working factors. METHOD. Cross-sectional study. Professionals of the emergency service were studied through surveys during the months of October to December 2012. All professionals who worked in the service were included, and those who were off work were excluded. The statistical tests used were adapted to the variables studied. RESULTS. 81 professionals answered the questionnaire (71.0%). Average age of professionals was 35.9 years (SD=9.4). The mean punctuation of job satisfaction level was 6.7 (SD=1.5). Professionals with les emotional exhaustion [B=-0.055; IC 95% (-0.09 a -0.02); p=0.005] and greater personal accomplishment were the most satisfied [B=0.053; IC 95% (0.005-0.10); p=0.031]. Older age was related to emotional exhaustion (ρ=0.372; p=0.007), and professionals with a permanent work turned out greater punctuations than eventual workers in emotional exhaustion (p=0.044). It was observed that at lower optimism perception, greater punctuation in emotional exhaustion (ρ=-0.266; p=0.020), and that at better optimism perception, greater personal accomplishment (ρ=0.518; p CONCLUSIONS. Factors related to a better perception of working satisfaction were less emotional exhaustion and greater personal accomplishment. Furthermore, age was associated to more emotional exhaustion, as it was permanent work. Optimism was positively associated to personal accomplishment and, negatively, to emotional exhaustion. espanolINTRODUCCION. La satisfaccion en el trabajo se relaciona con el rendimiento laboral y la calidad de la asistencia sanitaria. El objetivo fue identificar los factores asociados a la satisfaccion de los profesionales de un servicio de urgencias de un hospital comarcal segun las caracteristicas personales y laborales de los mismos. METODOS. Estudio descriptivo transversal. Se estudio a los profesionales del servicio de urgencias mediante encuestas, de octubre a diciembre de 2012. Se incluyeron todos los profesionales que trabajaron en el servicio y se excluyeron los que estuvieron de baja laboral. Se utilizaron las pruebas estadisticas adecuadas a las variables estudiadas. RESULTADOS. Respondieron 81 (71,0%) profesionales, con una media de edad de 35,9 anos (DE=9,4). La puntuacion media del nivel de satisfaccion laboral fue 6,7 (DE=1,5). Los profesionales con menor agotamiento emocional [B=-0,055; IC 95% (-0,09 a -0,02); p=0,005] y mayor realizacion personal fueron los mas satisfechos [B=0,053; IC 95% (0,005-0,10); p=0,031]. Una mayor edad se relaciono con el agotamiento emocional (ρ=0,372; p=0,007), y los profesionales con contrato laboral permanente obtuvieron puntuaciones superiores a los eventuales en agotamiento emocional (p=0,044). Se observo que a menor optimismo percibido, mayor puntuacion en agotamiento emocional (ρ=-0,266; p=0,020), y a mayor percepcion de optimismo, mayor realizacion personal (ρ=0,518; p CONCLUSIONES. Los factores asociados a una mayor percepcion de satisfaccion laboral fueron un menor agotamiento emocional y una mayor realizacion personal. La edad se asocio a mayor agotamiento emocional; de igual modo el contrato laboral permanente. El optimismo se asocio de forma positiva a la realizacion personal y, de forma negativa, al agotamiento emocional.