The Effect of Job Related Selected Factors of Job Satisfaction among Employees of Different Levels of Financial Institutions: A Study in Sylhet City, Bangladesh

Job satisfaction is the indicator of success and failure of any service providing organization as the satisfied employee can provide satisfaction to the customers that lead to the success of an organization. It may differ on the basis of formation of organization, the pay, promotion, transfer, communication system among employees differentiated by experience, education, level of work of respondents employees.. A total number of 300 commercial bank employees from both the private and the public sectors were randomly selected as sample for the study. The data were collected by a structured questionnaire from the respondents and analyzed through Frequency distribution, cross tabulation and Chi-square analysis with the help of SPSS 19 and Microsoft Excel 2007. The research finds no significant relationship between job satisfaction and ownership structure, promotion, transfer and others but communication system. On the basis of cross tabs, and other tools the authors interprets the results to provide some recommendations to improve the situation by minimizing dissatisfaction to provide better quality of services to the customers.