Research Article The Technological Dimension of knowledge Management: which effect on the Competitiveness of the Tunisian Companies? Case of the Services Sector

This article explores the approach of knowledge Management through information and communication technologies (ICT) which has revolutionized the business relations, the reporting methods and the flexibility concepts. It is a determinant approach in the quest of competitiveness. It seeks to answer the following question: how much can the technological factor influence knowledge managementpractice, which is considered a source of competitiveness. In order to answer the previous question, we have conducted a quantitative research based on the investigation technique containing a questionnaire developed and conducted with a sample of TunisianCompanies belonging to the services sector. The results testify a relation of direct dependence between knowledge management and innovation, as being the crux of competitiveness. Moreover, the research analysis shows that competitiveness is a multi-dimensional result and that knowledge management is a mediator variable playing an indirect role in reinforcing the direct relationship existing between the technological dimension and the company competitiveness. The practical contribution is summarized in a presentation to the companies’ executives in charge of the technical solution service in order to ensure a better capitalization, sharing, new knowledgecreation and a better understanding of the success conditions of the approach consisting in the adaptation to their external environment.