A Novel Generic Clinical Reference Process Model for Event-Based Process Times Measurement
2011
In recent years, performance measurement has become an important element of efficiency improvement projects in many organizations. Thereby, process-based measures are used to evaluate the process efficiency and quality. In health care, such measures are often neither commonly defined nor standardized. Therefore we present a novel approach for standardized clinical quality metrics measurement by means of a newly developed clinical reference process model and generic Key Performance Indicators (KPIs). We use both for a comprehensive description of the complete clinical patient-centered process in hospital. Our approach fulfils performance measurement requirements particularly in the field of time-critical diseases like heart attack and stroke.
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