SATISFACTION OF THE USERS IN VARIOUS STAGES OF PREGNANCY OF A FAMILY HEALTH UNIT SATISFAÇÃO DAS USUÁRIAS NAS VÁRIAS FASES DA GRAVIDEZ DE UMA UNIDADE DE SAÚDE FAMILIAR SATISFACCIÓN DE LAS USUARIAS EN LAS DISTINTAS ETAPAS DE EMBARAZO DE UNA UNIDAD DE SALUD FAMILIAR

Objective: to identify the degree of satisfaction of users at various stages of pregnancy. Method: a descriptive exploratory study, the approach qualitative and quantitative. Data collection was performed by questionnaire and totaled 25 subjects in a Unity Family Health (USF) in Portugal. Quantitative information was tabulated using descriptive statistics, using the software SPSS 15.0 and Excel and qualitative data analyzed according to Bardin. The study was approved by the Ethics Committee with protocol 01/2012. Results: the results show that 68% of users are in Portuguese, 96% said they are very or fairly satisfied in assessing the general questionnaire. Conclusion: it was considered compliant development of other surveys of this and other units, involving a larger universe of subjects, besides the association of other collection methods and data analysis. Descriptors: Primary Health Care, Pregnant Women, Consumer Satisfaction. RESUMO