A measurement framework for improving verification processes

This paper describes the application of quantitative techniques to software process improvement in an industrial environment. This investigation is based on theami approach which was developed during the ESPRIT II project 5494ami (Application of Metrics in Industry). The activity-based improvement paradigm behind ami (assess, analyse, metricate, improve) advocates measurement as an essential component of process improvement for understanding the process, monitoring the changes and evaluating the return on investment. This experience focuses on the improvement of reviews and inspections in a software development environment certified to ISO 9001. A measurement framework is put into place for understanding these verification processes and performing them efficiently. After a brief introduction of theami approach, the case study is described following the fourami activities. The first data analysis findings are emphasized as well as the role played by the management during the initiative.