Human-centered performance management in manual assembly

Abstract This paper presents results from an ongoing empirical study that investigates the effect of human-centered performance management with regard to operational performance and work motivation of shop floor workers. The approach is based on gamified information provisioning. To date, the concept of gamification has been applied in numerous fields, yet hardly any related work provides empirical findings for the production environment. Based on previous approach, we realized our approach prototypically as an MES application. Then, we integrated our application into a business game simulation. The study design builds on an application scenario in manual assembly. Two treatment groups were defined for investigation. Qualitative observations show that the provision of gamified metrics-based information proves to be a motivation driver.