An integrated framework for service quality: SQBOK perspective

Rajesh Kumar Tyagi,Nikhil Varma,Navneet Vidyarthi

An integrated framework for service quality: SQBOK perspective

2013

Rajesh Kumar Tyagi
Nikhil Varma
Navneet Vidyarthi

Practitioner and academic communities are challenged to find practical solutions and identify a body of knowledge based on well-established theories and principles.

Keywords:

Quality management
Management science
Marketing
Service quality
Body of knowledge
Business
Process management
Operations management
Computer science

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