Blending Ad Hoc and Formal Workflow Models in Support of Different Stakeholders Needs

Workflow management systems (WfMSs) also known as business process management systems (BPMSs) are increasingly popular in today’s large organizations. In spite of this popularity, many processes are still supported by ad hoc systems based, for example, on spreadsheets and homegrown databases. In particular, there is a lack of flexible process automation approaches that are able to bridge the gap between these ad hoc solutions and large-scale systems. This paper reports on a flexible WfMS and approach that blends formal and informal workflow modeling and execution, thus supporting different types of processes. We validate our work by discussing its design and implementation, and by analyzing its use in four different use cases within Siemens business units. We also discuss the role of action items as important flexibility mechanisms behind our model. Showing its ability to handle exceptions and ad hoc workflows.