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Designing Technology-Enabled Services through Consumer-Provider Interactions
Designing Technology-Enabled Services through Consumer-Provider Interactions
2011
Arzoo Atiq
Lesley A. Gardner
Ananth Srinivasan
Keywords:
Business service provider
Online charging system
Service provider
Marketing
Business
Service system
Application service provider
Data as a service
Service delivery framework
Customer Service Assurance
Service assurance
Service level objective
Knowledge management
Correction
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