Factors for Effective Repair and Maintenance Services in the Housing Industry

Most residents of high-rise housing do not realize the importance of proper building management until their physical buildings and shared facilities have deteriorated. This paper identifies the factors for effective repair and maintenance services in a housing setting. The study uses systematic literature review method analyzed through content analysis techniques with peer-reviewed journal articles. Results include potential factors for effective repair and maintenance services in high-rise housing. This study contributes by giving valuable reference to the property management companies managing such houses to consider the factors for effective repair and maintenance towards building quality and sustainability.  Keywords: Effective repair & maintenance services; High-rise Housing; Housing Industry  eISSN: 2398-4287 © 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/e-bpj.v4i12.1938