Keep Calm and Read the Instructions: Factors for Successful User Equipment Setup

This paper explores the factors that predict a user’ success at installing a home electronic device. Specifically, the objective of this paper is to investigate the effect of a range of attitudinal, psychophysiological, and behavioral factors on the success of an electronic equipment setup. Building upon an experiment conducted with 29 participants, two factors appears to have an impact on successful equipment setup: (i) when the user remains calm during the installation and (ii) when the user takes the time to read the instructions. These findings contribute to human-computer interaction research by highlighting the importance pre-experience stages such as unboxing and installation as they may impact the overall experience of use.