DialogEngines – dialog agents for web-based self service consulting

This industrial report discusses design, implementation, and application of DialogEngines, a commercial WWW application service for business-to-consumer web based self service consulting. DialogEngines combines pseudo natural language dialog, recommendation, product presen tation, virtual character rendering with animation and voice to achieve responsive product consulting. The idea is to “help to buy” rather than “sell”. Briefly mentioned is a fielded consulting sales application.