Inpatient satisfaction at tertiary care public hospitals of a metropolitan city of Pakistan.

Abstract Objective: To determine the satisfaction of in-patients towards quality of service provision and environment ofpublic-sector hospitals. Methods: The cross-sectional study was conducted in four major public-sector hospitals of Karachi from December2010 to February 2012. The questionnaire, besides the demographic details, also had 5-point Likert scale questionsregarding satisfaction of patients with doctors, staff, administration and the hospital environment. SPSS 20 was usedfor statistical analysis and results were expressed as frequencies with percentages. Results: Of the 710 subjects in the study, 475(67%) agreed that their doctors checked them with concentration andcare. Staff was reported as being kind natured and well-mannered by 423(59.6%) and 451(63.5%) patientsrespectively. However, 414(58.3%) were not pleased with the sanitary condition of the hospital. Only 225(31.7%) gotcomfortable beds, while 498(70.14%) patients found bugs in beds. In terms of overall satisfaction 452(63.7%) weresatisfied with the staff, 463(65.2%) with doctors, and 385(54.2%) with the hospital environment.