Incident Management and Root Cause Analysis

Despite precautions taken to ensure food safety, it can happen that contaminated products reach the market and/or consumers. A swift and responsible management of incidents is important to protect consumers and minimize damage to the reputation of the company. While incidents should be prevented, when they occur they should be analyzed and the fundamental factors leading to the incidents must be investigated and addressed to prevent their recurrence. Communication of the root cause of incidents, both internally and externally, is key for effectively improving food safety at the society level.