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Does Opposite-Gender Pairing of Consumers and Service Employees Mitigate the Negatives in Service Failure Contexts?
Does Opposite-Gender Pairing of Consumers and Service Employees Mitigate the Negatives in Service Failure Contexts?
2015
Preeti Krishnan Lyndem
Tabitha Thomas
Keywords:
Social psychology
Pairing
Business
Negative
Advertising
Correction
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