Increased productivity using lean service (Case study: regional drinking water company x)

Constraints found at the stage of requesting new connection services in regional drinking water company X is the slow administration and process of connecting pipes. This is following the average length of the new connecting service time of 8 working days from the target of 6 working days. The existence of these obstacles affects the productivity of the company. One indicator of increased productivity can be seen from the value of the Process Cycle Efficiency (PCE). The results of the PCE evaluation before the proposed improvement obtained the results of the current state PCE value of 14.98% and the percentage of PCE after the proposed improvement of 25.46%. after the proposed improvement is carried out, it reduces the processing time of the New Connection which was originally 10242 minutes to 6013 minutes.