A window of opportunity.

Led by an advisory group, Better Public Services is the government’s programme to reform the state sector to provide high-quality, flexible and cost-effective public services. The advisory group was established May 2011 and reported December 2011, with the report released March 2012 (Better Public Services Advisory Group (BPSAG), 2011). It comprised eight members: • (then) Department of the Prime Minister and Cabinet chief executive, Maarten Wevers (chair); • Watercare Services Ltd (Auckland) chief executive Mark Ford; • Air New Zealand group general manager, people and technical operations, Vanessa Stoddart; • Wise Group chief executive Jacqui Graham;