Developing end-user requirements for the design of an eProcurement portal

During the 2015 South African budget speech, the country was made aware of the proposed changes to be introduced to the tendering process. These changes were to be implemented from 1 April 2015 and were to span over two years. The changes were to facilitate the transition of the tendering process from a paper- based system to a completely digital process, where the majority of the processes will take place on an eProcurement portal (www.etenders.gov.za). This means that businesses will be obligated to use the portal, in order to access tender opportunities and ultimately, to submit tenders on this portal, with the phasing out of all paper-based tender processes. If the portal is to succeed it has to be well adopted by its users. If the portal is not adopted or is used incorrectly, businesses might struggle to access tender opportunities for their business. This research searches to address this problem by helping the users of this portal to gain efficient and effective access to tendering opportunities, through finding and developing user requirements for successful adoption from a user experience perspective. The primary objective of this research is to develop end-user requirements for the design of an eProcurement portal. To achieve this, a general understanding of the legal policies in place for tendering is necessary, as well as a first-hand experience of the users. Case study research methodology and a mixed method approach are used to gather both qualitative and quantitative data. The case study is conducted in the Eastern Cape and directed at business within the construction sector that do tender, as this research is only focusing on the end user and their roles within the tendering process and not on the government internal tendering processes. The outcome of this research is to offer a list of user requirements that can be used within the design of the eProcurement portal that will function as valuable material towards the adoption and effectiveness of the eProcurement portal.