WHAT MAKES EMPLOYEES RESPOND TO DIFFERENT TYPES OF ORGANIZATIONAL COMMITMENT

This study aims to compare the type of organisational commitment in two manufacturing facilities' employees. We also compared the employees' profile to find answers of what kind of employee relates to each type of commitment and why both companies present so different results. An analysis of k-means clusters under the k-nearest neighbour method was carried out for identifying subgroups inside the studied sample which was 254 direct employees. Profiles with elevated affective commitment scores indicate that employees feel emotionally attached to the organisation. Additionally, two analyses of variance were performed: first is identifying significant differences in the dimensions that conform organisational commitment and socio-demographic aspects, such as age, marital status, gender and seniority; second is as a means to identifying differences among items that conform job stability, and the clusters previously identified by k-means clusters analysis. Results show that affective commitment was higher in one of the facilities, while continuance commitment was higher in the other one which is important for the implications that they bring to the involved organisations.