Acceptability of Videoconference Technology for the Delivery of Continuing Education to Rural Pharmacists

Aim To investigate whether a rural continuing education (CE) program delivered by videoconference can enhance access to, and uptake of, CE among pharmacists and determine their satisfaction with videoconference for the delivery of CE. Method A postal survey was sent to 33 registered pharmacists in south-west Victoria and south-east South Australia who had attended at least one videoconference CE session organised in that region. Results Respondents worked in different areas of pharmacy, and 40% worked in more than one area of pharmacy. The use of videoconference facilities has increased access to and participation in CE generally, and most participants (88%) have found it to be an acceptable medium for delivery. Increased access to high-quality CE opportunities, and reduced travel time for CE were seen as the principal benefits of the medium. Negative aspects included technical glitches, organisational issues, and the time-lag in voice transmission. Overall, most participants were happy to receive a substantial proportion of their contact CE using this medium. Conclusions Videoconference technology is a valuable tool for the delivery of carefully structured CE sessions in rural and remote areas with an appropriate information technology infrastructure.