Software Development Process Improvements by Metrics - A Taming of Chaos

Trying to improve a process by looking at some of the smallest parts of the system is asking for trouble, ifyou do not know what you are doing. The process that you normal[v are trying to improve is also a process with a lot of uncertain parameters. The process is a dynamic system. A software process is almost always a process of chaos. We will try to describe why, and how to handle this situation, and which warning signs to look out for.