My Diabetes My Way: clinical outcomes impact and user experiences for an electronic personal health record for diabetes

My Diabetes My Way (MDMW) is an interactive website for people with diabetes and carers, with over 32,000 registrants in NHS Scotland. It contains multimedia resources for self-management and clinical records access (data from primary and secondary care, specialist screening services and laboratories). Features include: goal setting, communication tools and automated highly-tailored guidance based on results. We aimed to evaluate user experience, assess impact on outcome measures and model health economic benefits. In 2015, an online evaluation survey was emailed to 3,979 active users …