Investigating CSFs for the life cycle of ERP system from the perspective of IT governance

Abstract In response to the trend in technology, critical success factors (CSFs) in current research projects are ranked differently from those in prior ones. This study investigates possible CSFs for the life cycle of an ERP system. This study also analyzes the effects of CSFs from the perspective of Information Technology Governance (ITG). Thirty-five CSFs were identified from articles published in top journals. These CSFs are then classified into five life-cycle phases of an ERP system. This study also explores whether the outcomes or performances of ITG are driven by CSFs for ERP. Entrepreneurs and managers should adopt an ITG perspective to manage CSFs for the life cycle of their ERP system. This approach will not only enforce and drive ITG but will also mitigate IT risks in ERP systems. Entrepreneurs and managers should also establish a performance measurement index for ERP systems to deliver value within organizations.