New approaches toward statistical form design in user services

The Siberian Federal University Scientific Library is characterized as one of the key players in the university’s education and research support. Approaches toward IRBIS-based design of statistical forms are examined. The method enables to take due account of remote users data and the features of the Siberian Federal University Scientific Library’s hybrid collection. Several key statistical indicators to characterize Library’s performance within the user services cycle are discussed. The set of statistical factors used by the University administration and librarians to analyze the Library’s performance are revealed. The authors conclude that the statistical indicators have to be improved to reflect changes in the collection structure, new promising sources and new user needs and demands which will also contribute to developing new approaches in library and information services. They emphasize that the library statistical data are of valuable source for the sphere of culture as a whole, as it enables to compare organizations’ performance, to reveal newest trends, and to measure their potentiality.