Outpatient Pharmacy Optimization Using System Simulation

Abstract Pharmacy is the last department for outpatient in hospital, the efficiency of which is directly associated with patient satisfaction and reputation of the entire hospital. The aim of the study is to improve the efficiency of queuing system of outpatient pharmacy based on queuing simulation method. After stimulating suitable models for the current situation, then changes of the number of queues have been made to see if there is any improvement in system efficiency. Results showed that single-queue multi-window pattern is not only much more balanced to assign prescriptions to each window, but also make human resources well used.