The use of technology roadmapping as an enabler of knowledge management

The Post Office Research Group (UK) faces a number of key challenges: understanding how research activity contributes to meeting future business needs, focusing and prioritising research activity to provide maximum benefit to the business, and communicating the value of research activity widely throughout the business. In using technology roadmapping to support the management, planning and communication of research activities, the Research Group has discovered the value of roadmapping as a knowledge management tool. (6 pages)