Assessment of Quality of Experience (QoE) of Web and Video Services over a Mobile Network Using a Network Emulator

This paper investigates the subjective assessment of QoE of web and video services over a mobile network. To achieve this, the authors used the network emulator (NetEm) traffic control functionality to simulate the dynamic behaviour of a mobile network. Experiments were conducted in a laboratory setting and test conditions were varied to ascertain the QoE, with a focus on QoE metrics such as delay and packet loss ratio. From the experiments conducted, it was observed that there was a negative correlation between delay and average mean opinion score (MOS), and between packet loss ratio and average MOS. The results obtained can be adopted by network operators to provide better services which would lead to improved subscriber base and profitability for the operators and better QoE for the end users.