Help system automation apparatus having a help system and method for providing assistance data

The invention relates to a support system. The help system includes a first aid device (2), which is preferably installed as part of an application on a data processing device (3), the first aid device (2) provides a user based on user-defined context data, in particular on the basis of search terms, Help Data which are in the first aid device (2) and stored on the data processing device. According to the invention a second assistance means (5) is provided, to which the data processing device (3) is preferably accessed via the Internet such that the user in connection with the first aid device (2) are automatically transferred defined context data in the second aid device as context data, wherein the second aid device (5) provides the user with additional help data due to these context data stored in the second aid device (5).