Diversity management and organisationalperformance in deposit money banks in Nigeria
2020
The study investigated the effect of diversity management on organisational
performance in banking industry using some selected deposit money
banks in Lagos. The study used a survey research design method, and data were
collected from 192 employees of the five selected deposit money banks within
Lagos metropolis, Southwest, Nigeria. Smart PLS (3.0) was employed for the
analysis. The findings show a significant relationship between the variables of
diversity management and organisational performance. In particular, the model
results show the level of relationships between diversities in age, gender, work
experience, educational qualification and marital status on employee commitment,
sales growth, service quality and employee intention to leave. All the
variables tested under the independent variable have positive path coefficients
as factors that affect employee commitment, sales growth, service quality,
employee intention to leave. It is recommended that deposit money banks in
Nigeria should leveraged diversity inclusion management for enhanced organisational
performance.
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