A Study of Various ICT Services and its Impact on Banks Performance and Customer Satisfaction

Information and communication technology is necessary for the development & the progress of the bank, which motivates the customer’s satisfaction. Before we say that ICT is responsible for the increased need of customers , it is important to understand that there are various ICT services like ATM, phone banking, internet banking, EFTs, etc.This research paper would help the bank management those who are doing traditional banking to know the level of electronic products and services usage as well as improving the level of satisfaction and strengthening the bond between the banks and their customers.