Tools for effective student feedback

Abstract: Over the last twenty years student feedback data has become an important means of driving quality assurance and improvement in university education. This chapter reviews different kinds of assessments that have been used for this purpose. It begins with an overview of a series of survey instruments. This provides context for investigating the relationship between external and internal assessments, which is undertaken via a range of psychometric analyses. The results of these analyses highlight a number of discontinuities between the instruments used for external and internal quality management. These are explored, and a final concluding section looks at prospects for taking a more considered approach.