Are we doing it wrong or do we expect too much? Forces that push authorities to become public transport designers

Based on experiences with tendering and organizing meetings to exchange lessons between parties involved in tendering, the authors search for reasons for disappointment of authorities in operators’ efforts to develop PT in favour of their travellers. There are three main causes: (1) there is freedom, but the contract is bad, (2) there is freedom, there is a good contract, but there is no market and (3) there is freedom, but the operator is not able to use it. The authors also mention some keys to prevent disappointment.