Items for Measuring User Engagement Success in Information Systems Development

User engagement is a term that reflects both user participation and user involvement. These two aspects of user engagement play an essential role in developing information system successfully. Currently, the lack of theoretical and empirical evidence of factors that influence effective user engagement constitute a need to review relevant literature to determine factors that were directly or indirectly affect user engagement success. A total of 12 candidate success factors have been identified: User-Developer Communication, Identifying Users for Engagement, User Ability in IT Projects, Type of Participation, Top Management Support, Organisational Culture, User Motivation, User Attitude toward System, User-Developer attitude, Conflict Resolution, Involvement Congruence, and Project Complexity. This paper discusses the items for measuring user engagement success. Initially 83 items were identified. These items were first tested by three experts in the area of information system development where two new items were added, and 15 items were deleted after the process. Then each item was validated using content validity ratio and reliability test. Results have indicated that 67 items in the questionnaires are reliable. A valid user engagement success instrument was proposed by the end of this paper.