Evaluation of bus route efficiency by network DEA including social priority

Bus management is facing increasingly serious challenges every year, and the execution of efficient bus management is a pressing issue for municipalities and transportation operators. This research performed an analysis of efficiency using a network data envelopment analysis method by using the Tomakomai city bus routes as a model case, with the aim of structuring bus route management from the perspectives of optimizing route arrangement and attracting customers. Regarding the efficiency of route arrangement in particular, this research is characteristic in that it evaluated bus routes taking into account access to hospitals and commercial facilities.