Fighting technostress: A multiple case study of three French companies [Combattre et maitriser le technostress, une étude de cas multiples afin de s'adapter aux situations de technostress et de surcharge informationnelle]

Information overload and technostress affect team managers in information and communication technology management. This study identified coping strategies to examine the behaviors team managers adopt to address these issues and evaluated the choice of coping strategies. Design/methodology/approach: We conducted an empirical multiple case study to identify types of coping strategies and adopt an interactional analysis. Using the concepts of interdependence and leader-member exchange, three companies and 13 respondents were studied. Findings: Four coping strategies were identified: non-procedural, professional support, achievement mechanism, and mutual trust. Based on these, four new coping theories address technostress from an international perspective. Empirically, the results explain a range of team managers' behaviors, highlighting the need to adopt policies addressing the counterproductive effect of technostress. Originality/value: Although many studies explore certain organizational aspects of the impact of work tasks and other factors within an organization, the stakeholder perspective is largely ignored. Therefore, this study focused on team managers to bridge this literature gap.