Study of New Normal Business Continuity to Improve Resilience Against Uncertain Threat

The Coronavirus Disease (COVID-19) pandemic has significantly influenced a lot of organizations Business Continuity Planning (BCP) should be developed within each organization;however, it is not effective and perplexes organizations The COVID-19 pandemic will remain prevalent for a few years, and there is a possible future threat of other infectious diseases Therefore, it is important to learn from this pandemic and apply this knowledge to future BCP In this study, issues with COVID-19 BCP are clarified by analyzing an online discussion among willing participants The following suggestions resulted from the analysis: 1 It is difficult to obtain reliable information when it is necessary 2 Decisions must be made, not knowing whether governmental measures are appropriate or not 3 Fear results in bias 4 Responses may delay if one is too dependent upon the assistance and information from government and/or other sources Based on these results, BCP during the pandemic is suggested to encourage resilience during the uncertain threat expected in the future