HUBUNGAN RESPONS TIME PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT RSUP Prof. Dr. R. D. KANDOU MANADO.

Abstrack : This study in the background due to the long emergency emergency patients get the care and left waiting, causing dissatisfaction with the services be given. Aim this study was to determine the relationship of response time nurses with patient satisfaction. Research Design: This study used analytic survey with cross sectional approach where all data relating to the variables measured and observed one at the same time, a sample of 60 respondents. Data were collected by questionnaires fill made by the study and filled by responsden. further data have been collected was processed using SPSS for analysis to the design of analytic survey method with cross sectional approach. The data obtained were processed using the chi-square test with significance (α) = 0.05. The results showed that there is a relationship between the response time to the satisfaction of nurses, patients with a fast time response categories and satisfied 19 (51.4%), 11 people less satisfied (29.7%), while disgruntled 7 (18.9) while the slow response time is not satisfied 10 (43.5%), less satisfied 9 (39.1%), and satisfied 4 people (17.4%). Conclusion The results of this study there was a significant relationship between response time nurses with patient satisfaction, the faster the response time nurses more satisfied patients, and vice versa when the nurse slow response time increasingly dissatisfied patients.