Performance Measurement Systems for Designing and Managing Interoperability Performance Measures: A Literature Analysis

In a globalized and networked market, organizational interoperability has a major role, defining how companies rethink their organizational processes to assess the collaboration and cooperation level their partner companies exert over their productive processes. Classical approaches on Enterprise Interoperability Assessment (EIA) do not identify (clearly) structural elements regarding the composition of their performance measures. Not all frameworks assess a set of specific measures for their respective models regarding the interoperability perspectives and also the organizational performance. The Performance Measurement Systems (PMS) have reached a higher level and maturity, and the implementation of such recommendations in EIA measurement systems may contribute to a better qualification, foreseeability, and standardization of the measures’ composition. The objective of this paper is propose a PMS-based model, in which a set of recommendations, applied to the EIA, enables the superqualification of these performance measures, contributing to a better relationship with the business layers and maintaining the original structures prescribed in the EIA literature.