Player experiences in a massively multiplayer online game: A diary study of performance, motivation, and social interaction:

Video game researchers have struggled to capture players’ personal experiences in natural gaming contexts. We used longitudinal diary methods to examine the everyday experiences of new and experienced players within a massively multiplayer online game, Team Fortress 2. Participants (N = 38) completed diaries about gameplay and negative social interactions such as trash-talking and harassment. Themes included frustrating play and performance as motivator, as well as six themes regarding social interaction: skill disparagement, fairweather friends, toxic masculinity, vicious cycles, “kicking” players, and reporting differences. Some findings supported existing research; others challenge previous research using other methods. We discuss the advantages and disadvantages of using diary methods in video game research.