Smart Experiences in Tourism

The term “smart” is increasingly being applied to aspects of our daily lives. It is linked mainly to technology that makes routine tasks easier for us. Also, in the case of tourism, its emergent application has a consequence of the evolution of the sector, and a result of the current needs and consumption habits of tourists. Technology already plays a role throughout the entire tourist purchasing process, from information search to post-trip valuations, both conducted online. New smart products and services have emerged to facilitate travel and enjoy a destination, such as augmented reality in tourist attractions, smart cards for public transport and smart rooms in hotels. The present work aims to contribute to a better understanding of the concept of smart tourism; to that end, this paper undertakes a bibliometric study of the historical research on smart tourism, analyzing the main related themes and determining that direction of the leading research in this field.