Dealing with More Complex Networks of Stakeholders

In this chapter, we share our observations on how the ICRC deals with increasingly complex networks of stakeholders. We describe the shifts in stakeholder settings and relations, especially with regard to beneficiaries and donors. We also show how decision-making at the ICRC is becoming increasingly dynamic, interdependent, and simultaneous. We propose ‘simple rules’ as (strategic) shortcuts to save time and effort by focusing the managers’ attention on key issues. Stressing the increasing demand for greater accountability, we identify a range of challenges, such as the difficulties of measuring humanitarian performance, or managing perceived distractions from the ‘real’ work. We conclude the chapter with the presentation of two ‘operating modes’ for decision-making and action taking in this increasingly complex network of stakeholders.