CRM System Based on Uni-Queue CTI Middleware

The CTI(computer telecommunication integration) middleware,important software of synergic CRM system,needs to manage different communication channels,such as telephone,E-mail and Web request.CTI also needs to route the request to correct agent,based on information of request,technic skill and work state of agent.This article describes a synergic CRM system by Uni-Queue CTI which supports multimedia router,and discusses inside media server module of the CTI software.