Sales and operations planning in the processindustry : A diagnostic model

Increased competition and globalisation has created new opportunities and challenges for supply chain planning. Implementation of sales and operations planning (SO (1) evaluate S&OP maturity models through comparative nalysis and application on a company in the process industry, (2) develop a maturity model uitable for the process industry, (3) suggest a method for using it, and (4) add to the limited number of case studies describing the S&OP process of companies in different industries.The study has been conducted using a qualitative case study methodology. Qualitative data has been collected through semi-structured interviews with 19 employees from different levels and functions of the organisation in order to develop a complete picture of the S&OP process at the case company.The evaluation of current S&OP maturity models in a case study context has generated a maturity model suitable for the process industry and a qualitative method for maturity assessment. The assessment has also resulted in an in-depth analysis and description of the S&OP process of a company in the pulp and paper industry.