Una Una aplicación tecnológica que ayuda a la ciudadanía a escribir textos a la Administración pública

This article presents a free and online technological application that helps citizens write texts addressed to the Public Administration. Specifically, it helps to draft five textual genres: allegation, cover letter, letter of complaint, claim and application. The technological application is a text editor that includes three modules: I) structure and contents of the text, II) spelling and format correction, and III) suggestions on vocabulary and discourse. It integrates different Natural Language Processing (NLP) tools, such as a morphosyntactic tagger and a discourse segmenter. The data-driven and user-driven evaluations performed show positive results.