First Time User Experience Assessment on Web based Online Examination

An examination is an important task in the education system to measure the level of students’ understanding of teaching material. Replacing paper-based with an online system not only increases the efficiency of its process by reducing the consumption of papers, but also the amount of time spent marking and grading. However, a massive changing in exam operation happens on test participant. This research aims to reveal the user experience in the implementation of a website-based exam system. In particular, to study the first-time user experience, including their attempt to understand how to use the application. The user experience is measured by User Experience Questionnaire (UEQ). 40 respondent participated in this research. All the respondent use the exam system for the first time without any prior training. According to the user responses, the first-time user rates the overall system in a good score in good and above average compared to the benchmark. However, the novelty and perspicuity dimension obtain the lowest score. Interviews confirm this value, and some respondents put attention to the alternative of the interface in more modern technology such as mobile phone apps. The current interface also needs great improvement, such as font size and question grouping.