Application of human services in the outpatient infusion room

Objective:To investigate the application of human services in the outpatient infusion room. Methods:In outpatient infusion room,changed the traditional model,updated the concept of service; improved infusion process; took flexible scheduling; enhanced training and improved the success rate of puncture; health education were taken through to the end; continuous improvement on the medical treatment environment,and actively created personalized service atmosphere and a series of personalized service measures. Results:There were zero complaint of responsibility,continuous period of more than 95% of satisfaction in our department during two years. Conclusion:To take personalized service to improve nurse-patient relationship in outpatient infusion room,the hospital would won a good reputation and social effects.